The TikTok video has amassed over 139.5K likes and thousands of comments, with many users expressing outrage and advising Collins.Kaye on potential next steps. Comments range from suggestions to file a complaint with the Department of Transportation to contacting a lawyer for a possible breach of contract.

“File a consumer complaint with the Department of Transportation,” commented one user, ShekeenaKR. Another user, A.bumpy.road, added, “I’d call a lawyer quick. That’s breach of contract.”

Furthermore, the incident has raised serious questions about racial discrimination. Collins.Kaye’s experience has led her and many viewers to believe that her seat was taken away due to racial bias. The airline employees’ lack of an adequate explanation has only heightened this suspicion.

“Your first problem was booking with American Airlines,” commented another user, highlighting a perceived systemic issue within the airline.

American Airlines’ Policies and Procedures

American Airlines, like many other major carriers, has policies regarding seat assignments and overbooking. These policies are meant to ensure the fair treatment of all passengers, regardless of race or ethnicity. According to the airline’s official website, seat assignments are usually final once a ticket is purchased, although changes can occur due to operational needs. The airline’s overbooking policy, a common practice in the airline industry, is designed to maximize passenger load while accounting for no-shows.

However, this incident suggests a possible mishandling of such procedures, especially given the racial dynamics at play. The broader implications of this incident touch on the ongoing discourse about racial discrimination in customer service. Collins.Kaye’s video has brought to light the possible biases that affect travelers of color. Though the airline has yet to release an official statement addressing the specific incident, the public outcry suggests that American Airlines will need to respond promptly and thoroughly.