I flew American in economy from Dallas to New York. The plane had a tablet-holder instead of seatback screens and I prefer it that way.
I’ll be honest: American Airlines hasn’t been my go-to airline since a last-minute flight cancellation left me stranded overnight in Colombia in 2021 with little help from customer service.
The communication was lacking from start to finish. There was no clear indication of my rights to a hotel, and I never found out why the flight was canceled in the first place.
Nevertheless, the carrier has been slowly regaining my trust.
I recently flew in economy on an American Boeing 737-800 from Dallas/Fort Worth International Airport to New York’s LaGuardia Airport.
Like the handful I’ve taken since the 2021 fiasco, the flight was perfectly on time, and I found the communication has definitely improved.
And, although not a fan-favorite, I actually prefer American’s retrofitted narrowbody cabin compared to competitors.
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