Travel

American Airlines appoints chief customer officer

Posted by February 11, 2025

American Airlines has named veteran company executive Heather Garboden as senior vice president and chief customer officer, effective immediately, according to

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American Airlines continued work to regain corporate business in Q4

Posted by January 24, 2025

During American Airlines' Q4 earnings call on Thursday, CEO Robert Isom reiterated American's aim to fully recapture corporate business by the end of 2025. Ame

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Travel lawyers say DOJ has flimsy case against Amex GBT-CWT…

Posted by January 17, 2025

The Department of Justice's assertion that American Express Global Business Travel's planned acquisition of CWT would diminish competition among the largest tra

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U.S. Justice Department sues to block Amex GBT-CWT deal

Posted by January 10, 2025

The Justice Department's Antitrust Division has sued to block American Express GBT's proposed $570 million acquisition of CWT, saying that combining the travel

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American Airlines says it is gradually winning back corporate business

Posted by October 24, 2024

American Airlines said it has begun recapturing corporate business that was lost when the airline heavily pursued direct and New Distribution Capability (NDC) b

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American Marketing Group agency networks now accept crypto for payment

Posted by October 15, 2024

American Marketing Group (AMG) said its travel agency networks -- Travelsavers, Network of Entrepreneurs Selling Travel and the Affluent Traveler Collection --

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American Airlines and Hyatt alter their loyalty partnership

Posted by October 9, 2024

American Airlines and Hyatt Hotels are redesigning their loyalty program partnership. Beginning Jan. 1, individuals who hold AAdvantage status will no longer b

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American rebuilds sales staff, trying to win back agencies and…

Posted by October 7, 2024

DALLAS -- American Airlines, fighting to regain corporate and travel agency-generated market share, has re-established its global sales division.The carrier wil

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American Airlines reinstates perks for customers with corporate contracts

Posted by September 26, 2024

DALLAS -- American Airlines is bringing back its Corporate Experience benefits program. Beginning Oct. 10, travelers flying as part of an active corporate cont

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Tauck resumes booking American Airlines, for now

Posted by August 8, 2024

Tauck has resumed sales of American Airlines and its Oneworld alliance partners after the airline temporarily lifted a policy that hindered tour operators from

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U.S. softens language on crime in updated Jamaica travel advisory

Posted by July 30, 2024

The U.S. State Department updated its travel advisory for Jamaica last week, maintaining the destination's Level 3 advisory but saying that "tourist areas gener

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Alienating travel agencies could cost American Airlines $1.5 billion

Posted by July 25, 2024

American Airlines' laser focus on direct distribution -- and its failed attempt to drag travel agencies toward NDC bookings -- will cost the airline $1.5 billio

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