After years of poor customer service strategies and dated cabins, American Airlines has been developing new products and technologies to improve its operations — especially as business travel continues to rebound.
Among its most anticipated upgrades is a brand-new three-class cabin coming to its future Boeing 787-9 Dreamliners, with improvements like sliding doors in the “Flagship Suite” business class and more privacy and storage in premium economy.
The design will also be retrofitted onto existing Boeing 777-300ERs and Airbus A321Ts, American’s transcontinental jet. The airline will eventually replace the latter with the yet-to-be-certified Airbus A321XLR, which will also come equipped with the Flagship Suites.
However, American will leave its existing 787 cabins — which are less premium-heavy — as is.
This means the 787-9 Dreamliners will differ across the fleet, but a buttoned-up soft product will create consistency across the planes and keep the current cabin competitive with mainline rivals like Delta Air Lines.
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This is a developing story. Please check back here for updates. BNY Mellon grew its core custody and wealth management businesses while tamping down operating