Toshiba America Business Solutions has reached out to customers to inform them of a potential data security incident that may have compromised some personal information.

The company, an American subsidiary of the Toshiba TEC Corporation, also shared details of the attack with regulatory authorities. The company said it is committed to protecting the confidentiality and security of personal data, and offered credit monitoring services to affected individuals.

Toshiba America Data Breach

Toshiba’s preliminary investigation revealed that an attacker may have compromised its email environment and obtained unauthorized access to sensitive personally identifiable information, including names and Social Security numbers. The breach impacted numerous individuals, prompting Toshiba to notify those affected by the incident.

The company has urged customers to remain vigilant and regularly review their credit reports, financial account statements, and payment card statements for any unauthorized activity. Upon detection of unauthorized charges or activity, customers are advised to contact those providers immediately.

Toshiba apologized for any inconvenience or concern that may stem from the incident and said additional measures have been implemented to enhance the security of its email environment to prevent similar occurrences in the future.

To assist affected individuals in safeguarding their personal information, Toshiba has arranged for a complimentary, two-year membership of identity monitoring services through Kroll. The membership offer includes triple bureau credit monitoring, fraud consultation, and identity theft restoration.

The fraud consultation option offers affected individuals unlimited access to a Kroll fraud specialist for advice and assistance in protecting their identity, understanding their legal rights, and investigating suspicious activity.

The identity theft restoration option would provide individuals with the services of a licensed Kroll investigator working on the customer’s behalf to resolve issues if they become a victim of identity theft. The services would be provided free to the affected individuals and would not negatively impact their credit scores.

Affected individuals were encouraged to use the services as well as to contact Toshiba or Kroll for additional assistance.

Law Firm Announces Investigation

Strauss Borrelli PLLC, a data breach law firm, announced on its website that it would be investigating Toshiba American Business Solutions, Inc. with regard to the recent data breach that exposed sensitive personally identifiable information. While the full extent of the data breach is unknown, the Toshiba America Business Solutions division operates offices across the U.S. and Latin America.

The law firm encouraged customers who received a breach notification letter from Toshiba American Business Solutions to contact Strauss Borrelli PLLC to discuss their rights and potential legal remedies in response to the incident.

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